Frequently Asked Questions

Do you have financial assistance plans?

As part of OhioHealth, our practice is pleased to offer charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Please visit our Accepted Insurance page for more information.

What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

What do I do if my prescription runs out before my next office visit?

It is our policy to fill routine prescriptions during scheduled office visits. Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. When you call the office for a refill, be sure to have your pharmacy phone number available to give to our staff. You may be due for a follow-up appointment if refills are needed.

What do I need to bring to my appointment?

  • Photo ID
  • Current insurance card(s)
  • Co-payment(s), if required
  • Tests results/films that have been requested by us
  • Past medical records you feel are applicable to your health
  • If you have Medicare, your pharmacy insurance drug card

What do I need to do if OhioHealth Primary Care Physicians makes a specialty referral for me?

We will complete the specialty referrals for patients; however, the patient is responsible to make sure that the specialist physician is covered on your insurance plan. We attempt to complete referrals within 3 business days.

What is a DO?

A DO, or Doctor of Osteopathic Medicine, is a fully licensed osteopathic physician who specializes in all areas of medicine with a philosophy of treating people, not just symptoms.

What is family practice medicine?

Family practice medicine includes health care for all ages, including newborn babies.

What is your cancelled appointment policy?

If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to been seen.

What should I do if I have a question about my bill?

Please contact our billing office at (614) 544-6366.

What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call     9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office at (614) 533-3354 to be connected to the answering service.

How do I give a family member access to my OhioHealth MyChart?

If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.

How do I pay my bill online?

To pay your bill online for a visit to our office after July 23, 2014, go to the OhioHealth Online Bill Pay webpage.
To pay your bill online for a visit to our office before July 23, 2014, go to